Thursday, November 29, 2012

Total Mobile app for Android - problem synching

I recently bought a new tablet (Samsung Galaxy Tab2 7.0), specifically to start using the Total app (found my phone too small to use it feasibly for my taste). Currently, I have had a major problem that I cannot trouble-shoot since the synching has worked fine most of the time:

When I enter my subject information, send it to my tablet, everything shows up fine. Then I do my inspection, enter all the info and sketch that I need (I don't fill EVERYTHING out on the app, just for time's sake). Then when I imported my last report back into my PC, the entire report is EMPTY except for the sketch. This wasn't happening previously, though I haven't been using it on every report just yet as I'm trying to ease into it without wasting too much time on-site unless the property is vacant. All the info is there in the app, it just won't import except for the sketch.

I have also had the following issue: put all the comps in (just addresses), so I can use the mapping feature (which ROCKS) to send the addresses to my Google maps navigator while I drive my comps to take photos, and sometimes (again, can't trouble shoot why) all of a sudden my subject info disappears from the app, and there's no address - similar to the above problem. This is different than the above situation, in which no info has disappeared from the app but it just won't import back into my PC.

Anyone having a similar problem(s)? I love the app when it's working, but I can't afford to spend the extra time putting the info into the app and not get the time-savings on the back end through a proper import. BTW, I've rebooted my tablet and PC, doesn't help.

Thanks,
Matt

Source: http://appraisersforum.com/showthread.php?t=191320&goto=newpost

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